Delano South Beach Policies

Resort and Facility Fees

$40 USD (plus tax) Mandatory Resort Fee per night, per room, includes: 

•Wi-Fi Access Throughout the Resort
•Unlimited Local Telephone Calls
•Pool & Beach Chaise Lounge Chairs
•Beach & Poolside Amenities & Treats
•Daily Access to the Fitness Center
•Personal Trainer Evaluation*  
•Fitness Classes including Yoga, agua Yoga, Bootcamp & Boxing
•10-Minute Delano Decompress Neck & Shoulder Massage (one per room)*
•Delano Signature Scent Departure Amenity
*When scheduled in advance with the Spa. A10-minute Delano Decompress Neck & Shoulder Massage is made available to hotel guests (one per room) in the privacy of the spa. Please call and speak with a Spa Coordinator (305) 674-6100 or visit the spa located on the Penthouse Floor.

Cancellations

Cancellations must be made before 4:00 pm three days prior to arrival to avoid a charge of one night’s room and tax fees. A one night deposit fee will be taken at time of booking, if reservation is cancelled and cancellation policy is met, the one night deposit will be refunded. 

Check-in/Check-out

Check-In time is 4pm. Check-Out time is 11am.

Parking

Delano - Valet parking is available at our main entrance on Collins Ave, 24 hours a day. $46 per night. Vehicles may be taken in and out. $30 for visits up to 4 hours or $15 with restaurant or spa validation. Please allow 10 minutes for vehicle retrieval.

Pets

Delano South Beach is pet-friendly. The animal must weigh 20 pounds or less, a contract/waiver must be signed upon arrival and a $100/UK£100 non-refundable deposit is required. No pets are allowed in restaurants or bars, by the pool or beach, and may not be left unattended in the guest rooms.

Luggage Storage

Luggage storage is available to guests of the hotel through the Front Desk and Bellman at no charge. Luggage can be held at the hotel during your stay for up to 24 hours. The hotel is not responsible for luggage stored after 24 hours.

Prepaid Bookings & Gift Certificates

Gift Certificates are available through the hotels individually. Prepaid bookings require a Credit Card Authorization Form to be completed and faxed to the hotel. This form is available by calling the hotel directly. Such submissions are subject to Private Policy.

Shipping

First 5 boxes are complimentary. Any boxes over that amount, is a $5 per box charge. Any box weighing more than 20 pounds will be an additional $5 charge.

Smoking

Smoking is not permitted in any guest room. Smoking is permitted in the front of the building and at all outside public areas in the hotel. Smoking is permitted on balconies and terraces. There is a $300 fine for violation of the smoking policy.

Tax Exempt Guests

All Tax Exempt Guests must bring an Individual Tax Exempt form from their organization and present it upon checking in.