Mondrian Los Angeles Policies

 

COVID-19 Update

We are closely monitoring and following the regulations and health orders of Los Angeles County and the City of West Hollywood. As they are subject to change, please check here https://www.weho.org/services/coronavirus-covid-19/news-and-updates for up to date information.

 

Guest Amenity Fee

$35 USD (plus tax) mandatory Guest Amenity Fee per room, per night, includes:

  • High-speed internet access

  • Complimentary daily in-room coffee

  • Access to heated pool and deck area

  • 24-hour Business Center access

  • 24-hour Fitness Center access

  • Local and domestic calls

 

The following guest amenities are either unavailable or have been modified:

  • Restaurant - Temporarily closed (grab & go items are available for purchase at the Front Desk)

  • In-room Dining - In-room dining is available and can be ordered directly from your room by dialing extension 6040. Breakfast is available from 7AM to 10:30AM daily. All-day dining is available from 11:30AM to 8:30PM Sunday through Thursday, 11:30AM-10:30PM Saturday and Sunday.

  • Concierge Services - Concierge services are available daily in the hotel lobby.

  • Housekeeping - Currently offered by request

 

Cancellations

Reservations must be cancelled by 3PM 48 hours prior to arrival to avoid a charge of one nights room and tax fees.

For reservations made through 3rd party sellers such as Expedia and Booking.com please contact your respective provider directly for details regarding their policies.

 

Check-in/Check-out

Check-In time is 3pm. Check-Out time is 12pm. Early Check-In is by request only and not guaranteed. A valid credit card is required at check-in. In addition to room and tax an additional $200 USD per night will be held on your credit card to guarantee any incidental charges. Late Check-Out may be requested through the front desk and is often at an additional charge if available. Guests must be at least 21 years old to check into the hotel, minors are permitted to check-in with a written or electronic form from a parent, guardian or responsible adult assuming liability for charges, obligations, injuries and/or damages relating to the minor’s stay.

 

Parking

Valet parking will be available for $60 per night.

The hotel is located on Sunset Blvd roughly 0.1 mile east of La Cienega Blvd. You will find the entrance to the drive located just before the historical Monument Doors.

 

Pets

Pets are welcomed guests at Mondrian Los Angeles. A waiver must be signed upon arrival and a $125 non-refundable deposit is required. No pets are allowed in any areas serving food and beverage or by the pool. Pets may not be left unattended in the guest rooms.

 

Deposits and Guarantees

A credit card is required at the time of booking to guarantee the room. Specials, packages, and prepaid reservations may require an actual deposit depending on the time of booking and will be stated during the booking process. Direct billing accounts must be requested and set up through the Property Accounting Office for approval. Please note: A valid credit card is required at check-in. In addition to room and tax an additional $200 USD per night will be held on your credit card to guarantee any incidental charges.

 

Prepaid Bookings & Gift Certificates

Gift Certificates are available through the hotels individually. Prepaid bookings require a Credit Card Authorization Form to be completed and faxed to the hotel. This form is available by calling the hotel directly. Such submissions are subject to Private Policy.

 

Shipping

Package Handling Charges apply to all incoming and outgoing Letters and Packages.
0-1 lb letter $4.00
2-15 lbs $7.00
16-30 lbs $10.00
31-50 lbs $14.00
51-80 lbs $28.00
81-100 lbs $42.00
101-150 lbs $56.00

Over 150 lbs, round weight up the nearest 100 lbs and calculate at $56.00 per 100 lbs.
Example 151=200 lbs and the handling charge is $112.00.
Pallet delivery is subject to a $75.00 pallet service fee. FedEx, UPS, USPS deadline for all outgoing shipments is 2PM Monday through Friday, 11AM Saturday.


*Due to limited storage space, shipments may NOT arrive any earlier than three (3) days prior to arrival.

**Stored packages must be picked up within 48 hours are subject to a $15.00 a day storage fee.

Please note: All pricing is subject to change.

Package delivery and drop off hours: Monday through Saturday 8AM to 8PM.

 

Smoking

Mondrian Los Angeles is a non-smoking property. Smoking is permitted in the front of the building, as per LA code, 15 feet away from any entrance. Smoking is permitted in designated areas outside. There is a $500 fine for violation of the smoking policy.

 

Tax & Assessments

Rates are subject to Occupancy tax 12.5%, CA Assessment fee .195%, West Hollywood Assessment Fee 3% and Worker Protection Ordinance Fee of $10.97 per night.

 

Tax Exempt Guests

All Tax Exempt Guests must bring an Individual Tax Exempt form from their organization and present it upon checking in.

 

Sustainability and Community Initiatives

Mondrian Los Angeles practices and enforces an intensive recycling program. All glass, plastic, paper (including newspaper and cardboard) and aluminum are recycled from all outlets, offices and guest rooms.

Energy efficient LED bulbs are used in food and beverage outlets, offices and guestrooms.

InnsCom HVAC systems are in place, ensuring the A/C will automatically turn off when a guest leaves the room and also allowing room temperatures to be controlled remotely. New double-paned guest room windows and balcony doors are found in all guestrooms.

Low flow aerators are placed in all guest room showers, toilets and wet bars and also placed in restaurant kitchen sinks.

Toilet paper and paper towels are made of recycled paper.

All guestroom soap and unused bath amenities are sent to be recycled for use and distribution in third world and developing countries.

All batteries from guestroom remotes and other electronics are recycled. All e-waste is recycled.

Reverse osmosis drinking water machines installed throughout back of house to reduce usage of plastic containers and delivery emissions.

Mondrian Los Angeles hosts various events in support of animal shelters and at-risk youths.

For the enjoyment of the guests and to support local artists, art exhibits are featured throughout the year in the Magic Box, located in the lobby.