Mondrian Los Angeles Policies

Guest Amenity Fee

$35 USD (plus tax) mandatory Guest Amenity Fee per room, per night, includes:

  • Daily Skybar Drink

  • Priority Skybar Entrance

  • Daily Lobby Coffee

  • Weekly Wellness Classes

  • 24-Hour on-Site Gym

  • Luxury Gym Day Passes

  • House Car Service

  • Complimentary Business Printing

 

Cancellations

Reservations must be cancelled by 3PM 48 hours prior to arrival to avoid a charge of one nights room and tax fees.

For reservations made through 3rd party sellers such as Expedia and Booking.com please contact your respective provider directly for details regarding their policies.

 

Check-in/Check-out

Check-In time is 3pm. Check-Out time is 12pm. Early Check-In is by request only and not guaranteed. A valid credit card is required at check-in. In addition to room and tax an additional $200 USD per night will be held on your credit card to guarantee any incidental charges. Late Check-Out may be requested through the front desk and is often at an additional charge if available. Guests must be at least 21 years old to check into the hotel, minors are permitted to check-in with a written or electronic form from a parent, guardian or responsible adult assuming liability for charges, obligations, injuries and/or damages relating to the minor’s stay.

 

Parking

Valet parking will be available for $65 per night.

The hotel is located on Sunset Blvd roughly 0.1 mile east of La Cienega Blvd. You will find the entrance to the drive located just before the historical Monument Doors.

 

Pets

Pets are welcomed guests at Mondrian Los Angeles. A waiver must be signed upon arrival and a $125 non-refundable deposit is required. No pets are allowed in any areas serving food and beverage or by the pool. Pets may not be left unattended in the guest rooms.

 

Deposits and Guarantees

A credit card is required at the time of booking to guarantee the room. Specials, packages, and prepaid reservations may require an actual deposit depending on the time of booking and will be stated during the booking process. Direct billing accounts must be requested and set up through the Property Accounting Office for approval. Please note: A valid credit card is required at check-in. In addition to room and tax an additional $200 USD per night will be held on your credit card to guarantee any incidental charges.

 

Prepaid Bookings & Gift Certificates

Gift Certificates are available through the hotels individually. Prepaid bookings require a Credit Card Authorization Form to be completed and faxed to the hotel. This form is available by calling the hotel directly. Such submissions are subject to Private Policy.

 

Shipping

Package Handling Charges apply to all incoming and outgoing Letters and Packages.
0-1 lb letter $4.00
2-15 lbs $7.00
16-30 lbs $10.00
31-50 lbs $14.00
51-80 lbs $28.00
81-100 lbs $42.00
101-150 lbs $56.00

Over 150 lbs, round weight up the nearest 100 lbs and calculate at $56.00 per 100 lbs.
Example 151=200 lbs and the handling charge is $112.00.
Pallet delivery is subject to a $75.00 pallet service fee. FedEx, UPS, USPS deadline for all outgoing shipments is 2PM Monday through Friday, 11AM Saturday.

*Due to limited storage space, shipments may NOT arrive any earlier than three (3) days prior to arrival.

**Stored packages must be picked up within 48 hours are subject to a $15.00 a day storage fee.

Please note: All pricing is subject to change.

Package delivery and drop off hours: Monday through Saturday 8AM to 8PM.

 

Smoking

Mondrian Los Angeles is a non-smoking property. Smoking is permitted in the front of the building, as per LA code, 15 feet away from any entrance. Smoking is permitted in designated areas outside. There is a $500 fine for violation of the smoking policy.

 

Tax & Assessments

Rates are subject to Occupancy tax 12.5%, CA Assessment fee .195%, West Hollywood Assessment Fee 3% and Worker Protection Ordinance Fee of $10.97 per night.

 

Tax Exempt Guests

All Tax Exempt Guests must bring an Individual Tax Exempt form from their organization and present it upon checking in.

 

Sustainability and Community Initiatives

Water Management

  • Certified Green Seal laundry service (Patriot)

    • Green Seal® is a global nonprofit organization that pioneered the ecolabeling movement with a mission to transform the economy for a healthier, greener world. For 30 years, Green Seal’s rigorous standards for health, sustainability and product performance have driven permanent shifts in the marketplace, empowering better purchasing decisions and rewarding industry innovators. With thousands of certified products, services and spaces from the world’s leading companies, the Green Seal certification mark is a universal symbol that a product or service meets the highest benchmark of health and environmental leadership.

  • Optimization of filter backwash to reduce energy and water use.

  • Low flow aerators are placed in all guest room showers, toilets and wet bars and also placed in restaurant kitchen sinks.

  • Housekeeping practices “Green Days” on Mondays, Wednesdays and Fridays; linen is not changed in the guest rooms unless it is requested by the guest. Otherwise, linens are changed every three days.

 

Energy Efficiency

  • Every room equipped with Verdant energy management thermostats with intelligent occupancy sensors to reduce HVAC energy usage.

  • Halogen spots replaced by LED-spots.

  • Connection of LED spots by zones to presence sensors with an automatic switch off.

  • Installation replacement of pumps by VSD-controlled pumps.

  • Reduction of electricity consumption by demand optimized pump operation and higher pump efficiency.

  • Energy efficient LED bulbs are used in food and beverage outlets, offices and guestrooms.

  • New double-paned guest room windows and balcony doors are found in all guestrooms.

  • Five EV chargers installed on site.

 

Recycling Program

  • We are committed to removing all single use plastics from hotels by the end of 2025.

  • All glass, plastic, paper (including newspaper and cardboard) and aluminum are recycled from all outlets, offices and guest rooms

  • Printed recycled cards are placed in all rooms informing guests that towels hung back on racks will not be replaced and newspapers and magazines placed next to the waste bin will be recycled.

  • Toilet paper and paper towels are made of recycled paper.

  • All batteries from guestroom remotes and other electronics are recycled.

  • All e-waste is recycled.

 

Community

  • Mondrian Los Angeles hosts various events in support of animal shelters and at-risk youths.

  • For the enjoyment of the guests and to support local artists, art exhibits are featured throughout the year in the Magic Box, located in the lobby.