10 Karakoy Policies

Cancellations

Cancellations must be made before 4:00 pm three days prior to arrival to avoid a charge of one night’s room and tax fees. A one night deposit fee will be taken at time of booking, if reservation is cancelled and cancellation policy is met, the one night deposit will be refunded. 

Check-in/Check-out

A valid credit card is required at check-in. In addition to room and tax an additional $200 USD per night will be held on your credit card to guarantee any incidental charges.

Parking

Valet parking is available at the main entrance on Kemeralti Street 24 hours a day. Parking fee is TL 20, per night.

Pets

All Morgans Hotel Group hotels are pet friendly. 

The animal must weigh 20 pounds or less, a contract/waiver must be signed upon arrival and a $100/UK£100 non-refundable deposit is required. No pets are allowed in restaurants or bars, by the pool or beach, and may not be left unattended in the guest rooms.

Luggage Storage

Luggage storage is available to guests of the hotel through the Front Desk and Bellman at no charge. Luggage can be held at the hotel during your stay for up to 24 hours. The hotel is not responsible for luggage stored after 24 hours.

Prepaid Bookings & Gift Certificates

Gift Certificates are available through the hotels individually. Prepaid bookings require a Credit Card Authorization Form to be completed and faxed to the hotel. This form is available by calling the hotel directly. Such submissions are subject to Private Policy.

Smoking

Smoking is only permitted in rooms located on the smoking floors (1&5). Smoking is permitted at the top of the Sky Terrace. Guests are allowed to smoke in front the building as well as the designated area next to Rudolf Restaurant.

Tax Exempt Guests

All Tax Exempt Guests must bring an Individual Tax Exempt form from their organization and present it upon checking in.